A good reputation requires high-quality performance and satisfied customers.
Delivering world-class communication and logistics solutions to satisfied customers is the basis of our vision.
Over 95 % of PostNord’s sales are generated from businesses, while a growing proportion of recipients are private individuals. The KVI (customer value index) is PostNord’s monitoring tool for regularly following up customer satisfaction and customers' perception of the business. The KVI for 2012 was 71 (70).
Last update: 22 Mar 2013 15:45