One of PostNord’s unique competitive advantages, highly appreciated by our customers, is our delivery quality. High quality at every level is completely in line with PostNord’s vision and is a requirement of our universal service obligations.
High quality on all levels is not only required by our universal service obligations, it is also a unique competitive advantage. The Swedish state’s requirement for mail items stamped for overnight delivery is that at least 85% shall be delivered during the following business day. The Danish state’s quality requirement for all services provided under the transport obligation is 93%.
During 2011, delivery quality for priority mail was at 94 (93,3) % in Denmark and at 94.7 (93,1) % in Sweden, making PostNord a world leader in terms of mail delivery quality.
Towards ISO certification
In order to ensure that the group’s environmental and quality improvement efforts are coordinated and integrated, efforts to establish a joint operational management system were commenced in 2010.
The goal is to obtain, in a few years’ time, multisite certification for environment (ISO 14001) and quality (ISO 9001). Many parts of the group have already received certifications for work environment, quality and environment.
For many years Posten AB has had a business system certified in accordance with ISO 9001 and ISO 14001. The Posten AB operations that previously lacked ISO 14001 certification received such certification in 2009. Part of Posten AB’s governance model is the Code of Conduct introduced in 2008.
Since 1998 Post Danmark A/S has run its operations in accordance with the EFQM excellence model. This model is based on an overall focus and the commitment of all to financial development, offering good service and quality to customers, respectful societal impact and developing good work conditions for employees.