Our social responsibility

With about 6,100 distribution points, 33,000 co-workers and an extensive fleet of vehicles, PostNord plays a major role in key social functions in the Nordic region. We have universal service obligations in Sweden and Denmark to deliver mail and mail items to all households and businesses.

PostNord’s business is dependent on a well-function dialogue with politicians and other decision makers. When major changes occur that affect key stakeholders, PostNord strives to conduct an open dialogue with all parties involved. One example is the investments in terminals being made in Sweden – investments that involve new establishments in some areas and closures in others.

PostNord plays an important role in rural areas. Our wide-spread presence in the Nordic region enables trade between companies and private individuals, regardless of where they are. Those served by rural mail carriers can, for example, have parcels delivered without charge. This benefits e-retailers and others in rural areas and improves accessibility to distance selling.

Delivery quality is one of the key factors in the satisfaction of the group’s corporate and private customers. To ensure our capacity to fulfill each individual task, quality work is conducted on a continuous basis in all group operations. These efforts are crucial for PostNord’s credibility and ability to do business.

Quality

High-quality communication and logistics solutions

  • Target: Delivery quality for 1st-class letters (overnight): 94%
  • 2016 results: 91,5%
  • Target: Delivery quality parcels 98%
  • 2016 result: 96,2%

The delivery quality requirements of the Swedish and Danish States:

  • 85% of 1st-class mail delivered overnight and 97% within three business days (Sweden)
  • Through the new postal regulation in Denmark, PostNord Denmark’s delivery duty for priority mail and “Brevet” ceased, and since July 1 standard Brevet letters are subject to a service requirement of delivery within five days.

Customers

World-class communication and logistics solutions for satisfied customers

  • Target: Improve customer value index
  • 2016 results: 59 (2015: 67)
  • Target: Improve corporate image index
  • 2016 results: 24 (2015: 40)
Last updated: 3/17/2017 10:17 AM