About us
Independent ombudsman
Customers should primarily contact local customer services in each country and business area. However, if the customer perceives a decision as incorrect, the case can be reconsidered by the independent ombudsman.
The independent ombudsman assignment involves both mail and parcel services and includes business areas; Mail Sweden and Logistics in Sweden as well as Mail Denmark and Logistics in Denmark.
Read more about the Customer Ombudsman in Sweden on our Swedish market website.
