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Independent ombudsman

Customers should primarily contact local customer services in each country and business area. However, if the customer perceives a decision as incorrect, the case can be reconsidered by the independent ombudsman.

The independent ombudsman assignment involves both mail and parcel services and includes business areas; Mail Sweden and Logistics in Sweden as well as Mail Denmark and Logistics in Denmark.

Read more about the Customer Ombudsman in Sweden on our Swedish market website https://www.postnord.se/en/contact-us/file-a-complaint/customer-ombudsman.