An important role in society

During 2013 PostNord delivered 5.9 billion letters and other mail items, 110 million parcels and 2.5 billion kilos of goods to the 25 million inhabitants and two million companies in Nordic region. With nearly 400 years of distribution experience in Sweden and Denmark, we are continuing to strengthen our position as the Nordic region’s leading communication and logistics company.

PostNord creates competitiveness.

With over 5,300 distribution points, over 18,000 mail carriers and a fleet of more than 20,000 vehicles PostNord’s distribution network plays a major role in key social functions in the Nordic region. The group focuses on strengthening its customers’ competitiveness by solving their communication and logistics needs. Read more about PostNord’s operations on pages 28–41.

Strong local presence

PostNord’s business is dependent on a well-functioning dialogue with politicians and other decision makers and opinion leaders. When major changes occur that affect key stakeholders, PostNord strives to conduct an open dialogue with all those affected. One example of this is the investments in terminals being made in Sweden – investments that involve new establishments in some areas and closures in other.

PostNord is developing with society.

The group plays an important role in rural areas. PostNord’s wide-spread presence in the Nordic region enables trade between companies and private individuals, regardless of where they are. Those served by rural mail carriers can, for example, have parcels delivered without charge. This benefits, among other, e-retailers in thinly settled areas and improves accessibility to distance selling.

In Sweden, a sparsely populated country, the group’s 2,000 rural mail carrier routes provide service to around 800,000 households and companies. When forms of distribution are changed, the group is eager to engage in dialogue with those affected. Today, mail in rural areas is normally distributed to mailbox clusters along the main roads.

In Demark the group continues to develop offerings in care and welfare distribution. In 2012 Post Denmark won one of Denmark’s first procurements in the area and became responsible for a complete distribution solution for implementation of telemedical 1) home equipment. Additional telemedicine commissions were received in 2013, and the group is continuing to develop services in that area.

Cooperation regarding security

PostNord cooperates with the police and customs authorities to combat crimes such as smuggling, theft and fraud. The group’s employees are instructed to contact their nearest supervisor and to notify the police if they suspect, for example, that a consignment contains drugs. Only the police or customs officers may open shipments when there is suspicion of a crime.

PostNord actively works to improve security for the group’s customers and employees. Barring functions for certain transported electronic goods, personal alarms, special locks on vehicles and security training for employees are examples of preventive measures taken to prevent theft and fraud.

Community involvement and cooperation

PostNord is actively involved in the communities in which it operates. Efforts are concentrated on a few larger projects, preferably in the areas of sports and culture and the support of children and young people. In this way, the group obtains long-term continuity and mutual benefit from our collaborations. Some of PostNord’s current collaborations:

Cycling

Many PostNord employees use bicycles in their daily work. In Denmark, for example, up to 70% of letters are delivered by mail carriers on bicycles. It is therefore natural for PostNord to promote cycling through cooperation with the Danish Cycling Union and the Swedish Cycling Association. Through this collaboration, the group promotes the expansion of cycling and supports a popular sport that is growing in popularity, a sport that also benefits overall health and the environment.

Soccer

Soccer is widely popular. Hundreds of thousands of people – participants and spectators alike – are passionate about the sport. PostNord is a proud sponsor of the Swedish Soccer Association.

The August prize

The written word is becoming increasingly important in the digital world. PostNord wants to inspire everyone to read and write more. Considering the clear link between the written letter and the group’s operations, Posten has partnered with the August Prize, Sweden’s biggest literature prize after the Nobel Prize.

Charity stamps

Every year Post Denmark and Posten issue special stamps, where part of the price goes to selected non-profit organizations that are selected for one year at a time. The selected organizations are highly reputed and work in the areas of aid, health or the environment. The money collected in 2013 went to SOS Children’s Villages in Sweden and Save the Children in Denmark.

Julemærkefonden and Mentor

PostNord is committed to helping children and young people in need of support. In Denmark the group supports the Julemærkefonden in its work to help vulnerable children achieve good self-esteem. In Sweden the group works with the Mentor Foundation, which works closely with the business community to encourage young people to reject violence and drugs.

In addition to these efforts, PostNord has participated in various regional, national and international initiatives for sustainable development, climate issues and service and accessibility issues.

Read more about PostNord’s community involvement at www.postnord.com.

Investments for the future

In recent years PostNord has invested billions in new terminals for mail, pallet and parcel management in Sweden. These investments are important for creating a production structure that helps the group to develop customers’ competitiveness. The terminals increase capacity and flexibility while also reducing unit costs. New terminals have or will be put into operation in Hallsberg, Veddesta and Rosersberg.

PostNord has also invested in making the new terminals environmentally compatible. The terminals are constructed to meet Green Building certification requirements, signifying 25% less energy consumption that the levels required by the Swedish National Housing Board. The terminals’ geographic locations result in shorter driving distances and provide options for increasing rail transport and improving transport integration.

Employee work environment is another of our focus areas. The new “singulation technology” introduced at our terminals is an example of how technology is used to reduce the amount of heavy lifting required – the machine automatically divides parcels into piles and scans bar codes from multiple angles simultaneously.

1) Telemedicine refers to the remote provision of medical services.