Consumer-driven logistics 6 of 6: driving forces and challenges

Consumers, especially in more mature e-commerce markets, are making ever-clearer demands that they themselves should be able to have influence over how their purchased goods are delivered. Satisfying consumers' preferences is becoming a business-critical issue for e-tailers. "Customer obsession" is an expression you often hear today, and the winners will be those companies that best meet the consumers' demands.

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Direct Link is a fully owned subsidiary of PostNord. Direct Link are specialists in helping ecommerce companies with worldwide deliveries and have operations in the United States, United Kingdom, Germany, Singapore, Hong Kong and Australia.

Last updated: 9/6/2018 8:15 AM