Swedish Post still world class despite Gudrun storm
For several years, Swedish Post has ranked among the best in the world when it comes to mail quality. The trend continued during 2005 despite the Gudrun storm ravaging southern Sweden. Each year, Swedish Post handles over 20 million items. During 2005, 95.9 percent of domestic mail arrived the day after mailing. In 2004, Swedish Post delivered 96.4 percent of domestic mail on time.
In a comparison (1) between various countries' mail delivery, Swedish Post again demonstrated world-class performance when it comes to overnight delivery of domestic mail. Swedish Post was among the world leaders with 95.9 percent of domestic mail being delivered the next day. Postal directives stipulate that 85 percent of domestic mail shall be delivered on time.
"Mail quality has declined by 0.5 percent compared to 2004. The Gudrun storm had a major impact on our capabilities to reach 2004's quality results. Rural mail carriers could not always get through, and climbing over blown-down trees is time consuming. We are very proud of their insistent efforts in getting the mail out to the affected households," says Mats Ekdahl, Swedish Post's environmental and quality manager.
Mail delivery continued during Gudrun storm
In January of 2005, the Gudrun storm ravaged Sweden. Among other things, it brought power failures, inaccessible roads, canceled rail traffic and damaged telephone lines. Despite the difficult conditions, rural mail carriers did their duty and delivered mail to those living in the affected areas. Rural mail carriers were for many people, their only links to the outside world.
Swedish Post's high quality can be compared with Germany (95.6 %), Denmark (93.9%), Great Britain (94%) and Norway (86.7%), for example.
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(1) About the study
Mail quality was measured by a non-partisan company, IBM Business Consulting Services, on behalf of Swedish Post. During 2005, the company sent over 150,000 hand and machine written items that were mailed via Swedish Post's agents, enterprise centers and mailboxes. Similar studies have been made of postal organizations in other parts of the world.
Posten connects people and organizations around the world by delivering mail promptly, reliably and cost-effectively. We drive value creation by combining conventional postal services and convenient electronic solutions, and integrating these services into customer businesses. With over 4,000 retail service outlets, we provide daily service to 4.5 million homes and 900,000 businesses in Sweden. Every day we handle close to 20 million pieces of mail. With sales of over SEK 25 billion and roughly 30,000 employees, the group is one of the largest in Sweden. The group's parent, Posten AB (publ), is wholly owned by the Swedish Government. For more information, please visit our website at www.posten.se