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About us

PostNord offers communications and logistics solutions to, from and within the Nordic region. We are also proud to be entrusted with ensuring mail delivery to private individuals and business in Sweden and Denmark.

In 2019, PostNord delivered 2.9 billion letters and shipments, 179 million parcels to the Nordic region’s 27 million residents and two million businesses.

With our expertise and a unique distribution network, we are developing the basis for tomorrow’s communication, e-commerce, distribution and logistics.

PostNord is our common brand and in combination with the well-known postal symbols, we offer mail and communication services in Sweden and Denmark.

PostNord AB was established in 2009 through the merger of Post Danmark A/S and Posten AB. The parent company, PostNord AB, is a Swedish public limited company with headquarters in Solna, Sweden. PostNord is owned 40% by the Danish State and 60% by the Swedish State. Voting rights are shared 50/50 between the owners.

 PostNord in figures 2019

38.3

sales (SEK billion)

>8,000 

distribution points/partner outlets, and Collect-in-store outlets in the Nordic region

541 MSEK 

Adjusted operating income (adjusted EBIT)

–36%

reduction in carbon dioxide emissions since 2009

95.9%

weighted parcel delivery quality

28,627

employees (FTE)

2.9 

billion letters and other mail items

179

million parcels

 

Find out more

Our values

Our set of common values act as a compass, to guide our actions and determine our success.

Mission and vision

PostNord connects people and businesses reliably, efficiently and on time.

Strategy

Our strategic direction is to be a leader in parcel distribution and e-commerce, as well as having a sustainable, demand-driven letter delivery business.

Our Market

Digitalization is the single strongest influence on PostNord’s communication, e-commerce, and logistics business.

Organization

The Group consists of the following country organizations: Sweden (including Finland), Denmark (including Germany and Direct Link) and Norway, as well as PostNord Strålfors and five Group functions. 

Corporate Governance

Our overall goal is to create long-term value for our owners and to ensure the fulfilment of our universal service obligations. One prerequisite for this is well-functioning corporate governance.

Purchasing

Every year, PostNord purchases goods and services for about SEK 20 billion from approximately 26,000 suppliers.

History

People have been sending letters to one another for thousands of years. Here is our perspective of the way in which the infrastructure for the delivery of mail and goods has developed over time. 

Independent ombudsman

Customers should primarily contact local customer services. If the customer perceives a decision as incorrect, the case can be reconsidered by the independent ombudsman.

Whistleblower system

Many companies have a reporting procedure – a whistleblower system – to ensure that serious crimes committed by a person in a senior position can be reported. PostNord also has a system of this kind. 

GDPR

Due to the introduction of GDPR in May 2018, PostNord revised its general and special terms and conditions of service so that these are in alignment with GDPR.

Company presentation