About us

PostNord offers communications and logistics solutions to, from and within the Nordic region. We are also proud to be entrusted with ensuring mail delivery to private individuals and business in Sweden and Denmark.

In 2020, PostNord delivered 2.6 billion letters and shipments, 198 million parcels to the population of 28 million inhabitants and 2 million companies in the Nordic region.

With our expertise and a unique distribution network, we are developing the basis for tomorrow’s communication, e-commerce, distribution and logistics.

PostNord is our common brand and in combination with the well-known postal symbols, we offer mail and communication services in Sweden and Denmark.

PostNord AB was established in 2009 through the merger of Post Danmark A/S and Posten AB. The parent company, PostNord AB, is a Swedish public limited company with headquarters in Solna, Sweden. PostNord is owned 40% by the Danish State and 60% by the Swedish State. Voting rights are shared 50/50 between the owners.

 PostNord in figures 2020

38.7

net sales, SEK billion

2,421 

Operating income (EBIT), SEK million

postnord-delivery-network.jpg

 

 

 

 

PostNord’s delivery network also includes a number of hubs and distribution points in the Nordic region that are not shown in the map.

28,000

employees (FTE)

2.6 

billion letters and other mail items

198

million parcels

95%

weighted parcel delivery quality

–40%

carbon dioxide emissions since 2009

>8,000 

distribution points/partner outlets, and Collect-in-store outlets

Our values

Our vision, purpose and set of common values guide our actions and determine our success.

Strategy

Our strategic direction is to be a leader in parcel distribution and e-commerce, as well as having a sustainable, demand-driven letter delivery business.

Our Market

Digitalization is the single strongest influence on PostNord’s communication, e-commerce, and logistics business.

Organization

The Group consists of the following country organizations: Sweden (including Finland), Denmark (including Germany and Direct Link) and Norway, as well as PostNord Strålfors and five Group functions. 

Corporate Governance

Our overall goal is to create long-term value for our owners and to ensure the fulfilment of our universal service obligations. One prerequisite for this is well-functioning corporate governance.

Purchasing

Every year, PostNord purchases goods and services for about SEK 20 billion from approximately 26,000 suppliers.

History

People have been sending letters to one another for thousands of years. Here is our perspective of the way in which the infrastructure for the delivery of mail and goods has developed over time. 

Independent ombudsman

Customers should primarily contact local customer services. If the customer perceives a decision as incorrect, the case can be reconsidered by the independent ombudsman.

Whistleblower system

Many companies have a reporting procedure – a whistleblower system – to ensure that serious crimes committed by a person in a senior position can be reported. PostNord also has a system of this kind. 

GDPR

Due to the introduction of GDPR in May 2018, PostNord revised its general and special terms and conditions of service so that these are in alignment with GDPR.

Company presentation

English (pdf) 

Swedish (pdf) 

Danish (pdf) 

Norwegian (pdf) 

Finnish (pdf)

Content in Swedish and Danish

The main language at postnord.com is English, but limited content is available in 
Swedish:

Danish: