Accessibility on postnord.com

What is digital accessibility?

Digital accessibility means that all websites and apps should be easy to use for everyone. This is achieved by following rules and guidelines that make the content accessible and user-friendly for all users.

How accessible is postnord.com? 

We are aware that parts of postnord.se and the app are not fully accessible. See the section “Content that is not accessible” below for more information. We have conducted a self-assessment (internal testing) of the PostNord App on both Android and iOS platforms. Funka and DIGG have also conducted independent reviews of the PostNord App on iOS and Android, respectively. Funka's latest iOS assessment was conducted in March 2024, and DIGG's latest Android assessment was conducted in December 2024.

What can you do if you cannot use parts of postnord.com? 

We are continuously working to improve our accessibility. If you encounter problems not mentioned here, or if you believe we are not meeting the legal requirements, please fill out the form further down on the page.

Supervision

The Agency for Digital Government (DIGG) is responsible for supervising the law on accessibility to digital public services. If you are not satisfied with how we handle your feedback, you can contact DIGG and report it here.

Technical information about the accessibility on postnord.com 

Postnord.com is partially compliant with the law on accessibility to digital public services due to the deficiencies described below.

Content that is not accessible

The content described below is in some way not fully accessible.

Non-compliance with legal requirements on postnord.com

Postnord.se was audited for accessibility by Funka between February 29 and March 25, 2024. We have also used the analysis tool Siteimprove to identify and fix issues following legal requirements.

Structure and semantics

• Heading hierarchies may be incorrect or missing appropriate tags.
• Headings sometimes appear without associated content.
• Tab order may be inconsistent in placese.
• Roles and link groups are not always properly defined.
• Tables may use incorrect HTML elements.

Navigation and links

• Link purposes are not always clearly stated.
• Some buttons and links may lack text alternatives (e.g. aria-label).
• Incorrect or invalid ARIA code may be present.
• Some buttons, links, and iframes lack descriptive text.

Colors and contrast

• Color contrasts may be insufficient in some areas.

Images and media

• Some product images lack alternative text.
• Video and audio content may lack captions or interpretation.

Forms and interactive elements

• Form fields may be missing proper labels or fail to provide clear error messages. Additionally, some fields use visual indicators (like a red border) that are not perceivable in high contrast mode. We are improving form accessibility by adding explicit labels, associating instructions with their fields, and making error feedback screen reader friendly.

Documents

• PDF files and other documents are not always accessible.

Screen reader support

• We are continuously working to improve screen reader support, but we cannot currently guarantee that all parts of the website work fully with assistive technologies like screen readers.

User settings (light/dark mode)

• The website currently does not support the user's system settings for light or dark display mode. For example, users with dark mode enabled may still see a light version of the page.

Touch Target Size

• Some interactive elements do not meet the minimum recommended size for touch targets. This can be difficult for users with limited dexterity or those using touch screens. We are working on adjusting spacing and sizing to meet WCAG 2.1 AA requirements.

Accessibility Statement Availability on App Download Pages

• According to legal requirements, all pages where our app can be downloaded must include a link to the accessibility statement. We are aware that this link may be missing on a few of these pages. We are working to identify and correct these instances to ensure the accessibility statement is always easy to find.

Third-party solutions

• The site includes features and content from third-party providers, such as certain forms. These components are not always under our direct control and may include accessibility issues. We require our providers to meet accessibility standards and maintain ongoing dialogue to ensure identified issues are resolved over time.
  
  

We are continuously working to remedy these deficiencies. 

Page published: 2024-09-02

Last updated: 2025-06-23