FINLAND: E-COMMERCE IN THE NORDICS 2024 - SPRING
Returns in Finland, spring 2024 🇫🇮
Only 5% of the Finns have returned more than half of their recent online orders. 41% of the respondents aged 18-29 have returned an order in the last three months, compared to less than 30% among older respondents.
Finns prefer to make returns through parcel lockers, followed by service points. This applies to all age groups.
50% of the returns were semi digital. 30-49-year-olds were the most digitalized – 26% of their returns were digital.
