Returns in Finland, spring 2025 🇫🇮
Finnish consumers prioritise convenient return options, with parcel lockers and service points being the most popular methods.
Close to 50 percent of the Finns used a service point for their latest return in 2025. However, the favoured way for both receiving and returning online orders is through parcel lockers, which is unique to Finland. Parcel deliver providers are continuing to invest in the parcel locker network, which allows Finnish consumers to both pick up and return their parcels on their own terms.
However, in-store returns are gaining popularity. Among consumers who have made a return during the last three months, 40 percent returned the item in-store, which is an increase by 12 percentage points since 2024. This sug-gests a growing trend towards omnichannel shopping, where consumers are increasingly blending their online and offline shopping experiences. By returning products in-store, they can avoid shipping fees and receive immediate refunds.
