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APM: Automated parcel machines

In the context of Out-of-Home (OOH) deliveries and PostNord's last-mile network, an Automated Parcel Machine (also known as Parcel Lockers) represents an integral component of the delivery infrastructure. These machines are strategically located at accessible and convenient locations within urban and suburban areas, serving as pickup and drop-off points for parcels.

APMs provide customers with a flexible alternative to traditional home delivery, allowing them to retrieve their parcels at their preferred time and location. By leveraging the APM network, we are able to optimize last-mile delivery operations, alleviating the challenges associated with delivering parcels directly to individual residences.

Customers can select a nearby APM location as their delivery destination during the checkout process. Once the parcel arrives at the designated APM, the recipient receives a notification containing a unique pickup code or QR code. With this code, the recipient can access the APM at their convenience, typically within a specified timeframe.

At the APM, users authenticate themselves using the provided code, allowing them to access their parcel securely. The machine dispenses the parcel after verification, ensuring a convenient pickup experience. Additionally, customers can also use APMs for returning items, further enhancing the convenience and flexibility of the delivery process.

Our APM network plays a vital role in optimizing last-mile delivery operations, reducing delivery times, and increasing customer satisfaction. By providing convenient pickup and drop-off locations, APMs offer a customer-centric solution that caters to the evolving needs of modern e-commerce and logistics.


Questions? Answers.

How can my business integrate APMs into our shipping process?

We offer integration solutions, including APIs and dedicated support, to help businesses incorporate APMs into their shipping workflows. 

Are there size or weight limitations for parcels deposited in APMs?

Most of our APMs (parcel lockers) have 16 compartments in three different sizes: small, medium and large. In addition, we have parcel lockers with 32 compartments with added sizes small slim and medium slim.

What locations are suitable for installing APMs?

We conduct thorough site assessments to identify optimal locations for APM installation, considering factors such as foot traffic, accessibility, and security. Contact us to discuss potential locations for your business.

Can businesses track the status of parcels deposited in APMs?

Yes, businesses can track parcel status using our tracking tools, which provide real-time updates on parcel movements from deposit to pickup. Detailed tracking information is available through our API integration.

What are the operating hours for APMs?

APM operating hours vary depending on location and are designed to accommodate customer convenience. Most APMs offer extended operating hours, including evenings and weekends, to facilitate parcel pickup and drop-off at any time.

How frequently are parcels collected from APMs for delivery?

Parcels deposited in APMs are collected regularly throughout the day by our dedicated logistics teams. Collection frequency is optimized based on parcel volume and delivery schedules to ensure timely processing and dispatch.