Returns in Norway, spring 2025 🇳🇴
Norwegian shoppers are increasingly choosing to return their parcels in physical stores or parcel lockers compared to 2024. This suggests a consumer that values the flexibility of returning a good in-store while running errands, or outside regular opening hours using parcel lockers.
The growing use of physical stores and parcel lockers for returns suggests that Norwegians categorise return methods based on their routines. Physical stores are convenient when for example out shopping or after work, while parcel lockers are ideal for those staying closer to home. This indicates that Norwegians value return options that offer flexibility.
Besides flexibility, transparent return policies are important to the Norwegian consumers. Seven out of ten Norwegians consider a clear return policy to be key when deciding where to shop from, which is notably higher than the corresponding share for the other Nordic countries. This emphasises the importance of transparency in the shopping process, especially for Norwegian consumers.
