SWEDEN: E-COMMERCE IN THE NORDICS 2024 - SPRING
Returns in Sweden, spring 2024 🇸🇪
Almost a third of the Swedes have made a return lately. Young people are more prone to return their orders. 54% of the 18-29-year-olds have made a return recently, compared to 17% of the 50-64-year-olds.
Most of the returns were made at a service point, which also is the preferred method. Only 3% of the 18-29-year-olds would like their return to be picked up from their home, compared to 8% of the 30-49-year-olds. 14% of the Swedes made their latest return through a parcel locker, and 18% would prefer the method.
Over 60% of the returns were digital or semi digital. Among the 50-64-year-olds, as much as 70 percent of the returns were digital or semi digital.
