DENMARK: E-COMMERCE IN THE NORDICS 2024 - SPRING
Returns in Denmark, spring 2024 🇩🇰
In Denmark, 8% has returned more than half of their recent online orders and 33% has returned an order during the last three months. 18-29- and 30-49-year-olds made the most returns. 14% in each group returned more than half of their orders during the last three months.
82% of the respondents want to make returns at a service point or in a physical store. Service point is the most popular delivery method for all age groups in the survey.
41% of the returns were entirely physical. However, most deliveries were semi digital, meaning that part of the return process contained physical papers and/or return labels.
