NORWAY: E-COMMERCE IN THE NORDICS 2024 - SPRING
Returns in Norway, spring 2024
In Norway, 10% has returned more than half of their recent online orders. The youngest consumers make the most returns. Almost half of the 18-29-year-olds have returned an order in the last three months, and 15% returned more than half of their purchases.
57% of the respondents returned their latest order at a service point, but only 36% prefer the method. Many Norwegians wish to return their packages via parcel lockers or home pickup.
Over 60% of the returns were digital or semi digital. 18-29-year-olds made the most digital returns, and 50-64-year-olds made the most semi digital returns.
